Customer Harassment Prevention Policy

​

1. Our Basic Principles

​

At GLOBAL STANDARD, we value trust and strong relationships with our customers and business partners around the world. Guided by our company philosophy, "Smiles for ALL," we are committed to providing honest, fair, and reliable services.

We export construction machinery, ships, vehicles, and other products to customers in dozens of countries worldwide.

We understand that cultures, languages, business practices, and values differ from country to country. We always strive to respect these differences and understand our customers' perspectives.

At the same time, we believe it is important to take appropriate action against abusive language, threats, personal insults, unreasonable demands, and other behavior that harms the dignity of our employees.

In accordance with the principles of the Tokyo Metropolitan Government's Customer Harassment Prevention Ordinance, we have established this policy to protect the rights and interests of both our customers and employees.

​

2. Definition of Customer Harassment

​

We define customer harassment as seriously inappropriate behavior by customers or other related parties toward our employees that negatively affects their working environment.

Examples of such behavior include:

• Abusive language, insults, threats, or personal attacks

• Demands that go beyond what is socially reasonable

• Excessive financial demands without reasonable grounds

• Repeated or excessive contact that interferes with normal business operations

• Intimidating behavior or harassment directed at employees

• Any other seriously inappropriate behavior that negatively affects our employees' working environment

We recognize that legitimate complaints, reasonable requests, and differences in communication styles caused by cultural or language differences do not automatically constitute customer harassment.

​

3. Prevention of Customer Harassment

​

We believe that clear communication and proper recordkeeping are essential to preventing misunderstandings and disputes.

As the condition of used products varies from item to item, we make every effort to provide accurate product information through inspection reports, photographs, videos, and other available materials.

We also strive to provide timely and accurate information regarding shipping delays, schedule changes, and other matters related to international transportation.

When necessary, we may record telephone conversations and keep records of customer communications and transactions to help prevent misunderstandings and protect both parties.

​

4. Our Response to Customer Harassment

​

We take all customer feedback and complaints seriously and respond with respect, fairness, and professionalism.

However, if we determine that certain behavior constitutes customer harassment, we may take appropriate measures, including changing the method of communication or ending further communication, to protect the safety and working environment of our employees.

In serious cases, we may seek assistance from legal professionals, the police, or other relevant authorities.

​

5. Our Internal Measures

​

We are committed to implementing the following measures:

• Establishing and maintaining a customer harassment prevention manual

• Providing employee training and sharing relevant information

• Establishing an internal consultation system, with a full-time director serving as the designated contact person

• Properly maintaining and managing customer communication records

• Protecting employees affected by customer harassment

• Continuously reviewing and improving our prevention measures​

 

6. A Message to Our Customers

​

At GLOBAL STANDARD, we aim to build long-lasting relationships based on trust and mutual respect with customers from all countries, cultures, and backgrounds.

We sincerely value your opinions, feedback, and requests.

We kindly ask for your understanding and cooperation in maintaining respectful communication and positive business relationships.

​

We believe that mutual respect and understanding are essential to achieving our philosophy:

"Smiles for ALL."

​

GLOBAL STANDARD CO., LTD.

President  Naoyuki Takahashi 

Established: October 1, 2026